Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the website sugarandleather.com and any coaching, membership, or related services offered by Sugar & Leather LLC ("Company," "we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our site or services.

2. Services Description

We provide executive, leadership, and transformational coaching, as well as membership and community offerings, as described on our website. Specific scope, duration, fees, and deliverables for coaching engagements are set out in separate agreements or order confirmations. We reserve the right to modify or discontinue services with reasonable notice where practicable.

3. Eligibility and Account

You must be at least 18 years old and have the legal capacity to enter into these Terms. When you create an account, book a session, or make a purchase, you agree to provide accurate and current information. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account.

4. Payment and Refunds

Fees for coaching packages, memberships, or other services are as stated at the time of purchase. Payment is due as specified (e.g., in full or per payment plan). We use third-party payment processors; your payment information is subject to their terms and our Privacy Policy. Refund and cancellation policies will be communicated at purchase or in your service agreement; absent a specific policy, refunds are at our sole discretion. Chargebacks or disputed payments may result in suspension of services and collection efforts.

5. Use of Website and Conduct

You agree not to:

• Use the website or services for any unlawful purpose or in violation of these Terms.
• Impersonate any person or entity or misrepresent your affiliation.
• Attempt to gain unauthorized access to our systems, accounts, or data.
• Transmit malware, spam, or any harmful or disruptive content.
• Scrape, copy, or commercially exploit our content without written permission.

We may suspend or terminate your access if we believe you have violated these Terms.

6. Intellectual Property

All content on our website and in our materials (text, graphics, logos, images, audio, video, and software) is owned by Sugar & Leather LLC or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. Limited use for personal, non-commercial reference is permitted.

7. Coaching Relationship; No Guarantees

Coaching is not therapy, legal, financial, or medical advice. Results depend on your engagement and circumstances. We do not guarantee specific outcomes. Confidentiality of coaching conversations is maintained in accordance with our professional standards and applicable law, except where disclosure is required by law or to prevent harm.

8. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components. To the fullest extent permitted by law, we disclaim all warranties regarding the accuracy, reliability, or suitability of our content and services for any particular purpose.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Sugar & Leather LLC and its owners, coaches, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising out of or related to your use of our website or services. Our total liability for any claim shall not exceed the amount you paid us in the twelve (12) months preceding the claim. Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the greatest extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Sugar & Leather LLC and its officers, coaches, and agents from and against any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of our website or services, your violation of these Terms, or your violation of any third-party rights.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of California, U.S.A., without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or our services shall be resolved exclusively in the state or federal courts located in California, and you consent to personal jurisdiction there. We encourage you to contact us first to seek an informal resolution.

12. Changes; Severability

We may update these Terms at any time by posting the revised version on this page with an updated "Last updated" date. Continued use of our website or services after changes constitutes acceptance. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

13. Contact

Sugar & Leather LLC, 33 via Aspero, Alamo, California 94507. Questions about these Terms: coaching@sugarandleather.com, or +1 (510) 397-9109.